Olive Helps - Onboarding Documentation
Developer HubContact Us
  • Overview
  • Choosing an Administrator
  • Configuring your Infrastructure and System Requirements
    • Granting Firewall and AntiVirus Access
    • System Requirements
    • Security / IT FAQs
  • Getting Started with Olive Helps
    • Downloading and Installing Olive Helps
    • Creating an Olive Account
    • Distributing Olive Helps
  • Configure Your Organization
    • Updating Your Name and Logo
    • Configuring Loop Permissions
    • Setup SSO using Azure Active Directory
    • Setup SSO using SAML
    • Custom User Management
    • Tax Exemption Status
    • Managing Your Application Updates
  • Quick Reference Loop Help Documentation
    • How to Use the Quick Reference Loop
      • Accessing the Quick Reference Loop*
      • Setting up Your Quick Reference Loop with a Knowledge Area
      • Fixing Errors with Your Knowledge Area
      • Editing, Deleting & Navigating a Knowledge Area
      • Searching for Content
      • Submitting Feedback
  • Sidenote Cloud Sync Documentation
    • Sidenote Cloud Sync Overview
  • Getting Help
    • Olive Helps Support
    • Loop Support
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  1. Configure Your Organization

Setup SSO using SAML

How to setup single sign on for your organization with an identity provider that utilizes SAML.

PreviousSetup SSO using Azure Active DirectoryNextCustom User Management

Last updated 2 years ago

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To configure Olive Helps to use your organization's single sign on flow you will need to create the application in your IdP, configure the SAML connection, and lastly work with Olive technical team to configure the integration between your organization's identity provider and Olive's authentication service. Olive Helps' authentication service can work with most IdPs such as Okta, PingFederate, SecureAuth or others. Linked is a rough guide to configuring Okta with Olive Helps. The steps will be similar to other IdPs as the SAML connection will require the single sign on url as well as audience URI. Other attributes may need to be setup based on your organizations rules.

You can start configuring SSO for Helps by creating the app and SAML integration in your IdP. Once that is set you can contact or your Olive account representative to finalize the connection with an Olive tech lead. If you choose to contact support you will need to have an Olive Helps account to sign into the support portal. Support documentation can be found .

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