Olive Helps - Onboarding Documentation
Developer HubContact Us
  • Overview
  • Choosing an Administrator
  • Configuring your Infrastructure and System Requirements
    • Granting Firewall and AntiVirus Access
    • System Requirements
    • Security / IT FAQs
  • Getting Started with Olive Helps
    • Downloading and Installing Olive Helps
    • Creating an Olive Account
    • Distributing Olive Helps
  • Configure Your Organization
    • Updating Your Name and Logo
    • Configuring Loop Permissions
    • Setup SSO using Azure Active Directory
    • Setup SSO using SAML
    • Custom User Management
    • Tax Exemption Status
    • Managing Your Application Updates
  • Quick Reference Loop Help Documentation
    • How to Use the Quick Reference Loop
      • Accessing the Quick Reference Loop*
      • Setting up Your Quick Reference Loop with a Knowledge Area
      • Fixing Errors with Your Knowledge Area
      • Editing, Deleting & Navigating a Knowledge Area
      • Searching for Content
      • Submitting Feedback
  • Sidenote Cloud Sync Documentation
    • Sidenote Cloud Sync Overview
  • Getting Help
    • Olive Helps Support
    • Loop Support
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  1. Getting Help

Loop Support

How to get support for an issue you are experience with a Loop.

PreviousOlive Helps Support

Last updated 2 years ago

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To get support on a loop you can navigate through our Help Center flow.

  1. Select the menu in the top right corner of the Helps' sidebar.

  2. After selecting Help Center you should see a window that allows you to either report a problem with Olive Helps application or a lop you have installed. Select Report a Problem with a Loop.

  3. From there, you should see a dropdown that allows you to select one of the loops you have installed. Select the loop you would like to report an issue with or supply feedback on.

  4. Lastly, the window should now provide directions on how to contact the loop author in regards to receiving support. Each loop is made by a different author or different company therefore this flow provides you the right guidance on who to contact.