# Olive Helps Support

To receive support for an issue related to the Helps application you can navigate to the [Support Portal](https://support.oliveai.com/servicedesk/customer/portal/22) and follow the following steps:

1. Enter the email you use to login to Olive Helps

![](/files/C6hZ3ol4mSIp1mWiMR3a)

2\. Select whether you are reporting an **Incident** or a **Feature / Idea**. An **Incident** is an issue you are experiencing with the application. A **Feature / Idea** is a suggestion for how to improve the experience of the application. 

![](/files/b7gtw0jIUcIxJuv4t9zY)

3\. After select the right option, make sure the fill out the summary of the incident or feature, select "Olive Helps" from the Product dropdown, and include a description of the incident or feature. 

![](/files/hd8jNC8CfvgIGv4GIJ2T)

4\. Input the frequency, date of issue as well as the impact. Lastly select "Create." Your issue has been submitted and someone from the Support Team should be reaching out to you. 

5\. You can mange and view your requests by clicking "Requests" in the top right of the Support Portal

![](/files/ULPNBAOc0gH4cbcA6LaF)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://onboarding.olivehelps.com/getting-help/olive-helps-support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.