Olive Helps - Onboarding Documentation
Developer HubContact Us
  • Overview
  • Choosing an Administrator
  • Configuring your Infrastructure and System Requirements
    • Granting Firewall and AntiVirus Access
    • System Requirements
    • Security / IT FAQs
  • Getting Started with Olive Helps
    • Downloading and Installing Olive Helps
    • Creating an Olive Account
    • Distributing Olive Helps
  • Configure Your Organization
    • Updating Your Name and Logo
    • Configuring Loop Permissions
    • Setup SSO using Azure Active Directory
    • Setup SSO using SAML
    • Custom User Management
    • Tax Exemption Status
    • Managing Your Application Updates
  • Quick Reference Loop Help Documentation
    • How to Use the Quick Reference Loop
      • Accessing the Quick Reference Loop*
      • Setting up Your Quick Reference Loop with a Knowledge Area
      • Fixing Errors with Your Knowledge Area
      • Editing, Deleting & Navigating a Knowledge Area
      • Searching for Content
      • Submitting Feedback
  • Sidenote Cloud Sync Documentation
    • Sidenote Cloud Sync Overview
  • Getting Help
    • Olive Helps Support
    • Loop Support
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  1. Getting Help

Olive Helps Support

How to get support for Olive Helps.

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Last updated 2 years ago

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To receive support for an issue related to the Helps application you can navigate to the and follow the following steps:

  1. Enter the email you use to login to Olive Helps

2. Select whether you are reporting an Incident or a Feature / Idea. An Incident is an issue you are experiencing with the application. A Feature / Idea is a suggestion for how to improve the experience of the application.

3. After select the right option, make sure the fill out the summary of the incident or feature, select "Olive Helps" from the Product dropdown, and include a description of the incident or feature.

4. Input the frequency, date of issue as well as the impact. Lastly select "Create." Your issue has been submitted and someone from the Support Team should be reaching out to you.

5. You can mange and view your requests by clicking "Requests" in the top right of the Support Portal

Support Portal