Creating an Olive Account
Create your Olive account to login to Olive Helps.
Olive Accounts
Users of Olive Helps can sign up for and log in with an Olive account. These accounts have strict requirements like email verification, minimum password strength, password reset frequency, and require TOTP-based multi-factor authentication.
Olive account security requirements and features
Security features
Email verification upon account creation
TOTP-based MFA
Max required re-login threshold: 7 days (note: Olive Helps enforces a 1 day limit instead of 7 days)
Max inactivity period: 72 hours (note: Olive Helps enforces a 24 hour limit instead of 72 hours)
Suspicious IP throttling: blocks traffic from any IP address that rapidly attempts too many logins or signups across accounts
Brute-force protection: 10 consecutive failed login attempts from a single user triggers a block
Password requirements
Password reset frequency: 90 days
No more than 2 identical characters in a row
Requires lower case, upper case, numbers, and special characters (!@#$%^&*)
Minimum length: 8 characters
Password history: 6 passwords (cannot reuse recent passwords)
Cannot use one of the 10,000 most used passwords
No personal data - does not allow passwords that contain any part of the user's personal data
Create your Olive account
To create your Olive account, first launch the application. From the sidebar, you can either select the Create Account option, or select the 'join' tab after choosing Log In. Fill out the required form and submit to create your account.
Setup Multi Factor Authentication
We require multi factor authentication (MFA/2FA) to log in to Olive Helps. Users have the choice of utilizing either an authenticator application (such as Google Authenticator or Duo), or an SMS process to verify their access upon sign-in. Steps for configuring MFA for Olive Helps can be found below for both of the available options. Users only need to enable one form of MFA to successfully authenticate.
Option A: Enabling MFA with an Authenticator
Step 1: Enrollment Screen
After you register for an account, you will be met with an MFA enrollment screen that asks you to scan a QR code with an authenticator app, with an alternative option to use SMS (see the SMS MFA instructions within this guide if you intend to use this option).
Step 2: Scan QR Code and Enter Code
Open your authenticator app of choice on your phone - some of our recommendations include: Authy, DUO, or Google Authenticator. With your authenticator open, scan the displayed QR code from your Olive Helps login window. Once the QR code has been successfully scanned, your authenticator will generate a code to enter into the login window.
Step 3: Recovery Code
Next, you'll be given the opportunity to copy and store your MFA recovery code in case you lose access to your MFA device. The box verifying that you have stored your code must be checked before proceeding.
Step 4: Successfully Configured MFA
Once you have moved past the window for storing your recovery code, you will see a success screen verifying that your MFA solution has been configured. To finish logging into the app, hit the continue option.
Option B: Enabling MFA with SMS
Step 1: Enrollment Screen
After registering for an account, you will be met with an MFA enrollment screen. To use SMS instead of an authenticator, select the option at the bottom indicating you would rather receive a text message.
Step 2: Enter Phone Number
Once SMS has been selected, you will be prompted to enter the phone number you would like to use for verification.
Step 3: Receive Text Message and Enter Code
You will immediately receive a code via text message to enter into the login window. Enter the code to proceed.
Step 4: Recovery Code
Next, you'll be given the opportunity to copy and store your MFA recovery code in case you lose access to your mobile device. The box verifying that you have stored your code must be checked before proceeding.
Step 5: Successfully Configured MFA
Once you have moved past the window for storing your recovery code, you will see a success screen verifying that your SMS MFA solution has been configured. To finish logging into the app, hit the continue option.
Verify your account
Go to your email client and look for an email titled Verify Your Olive Account. Open it and click Confirm my account.
This will open a browser window to verify your email - you may close this window once you see the green check below. That's it! You now have an Olive account.
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